Skip to main content

Setting Up Your Knowledge Base with RITA Go

What You Need to Get Started​

Before creating your knowledge base, ensure you have the following:

  • Important documents (PDFs, procedures, articles)
  • Login and API info for Confluence
  • Valid RITA Go account with upload permissions

Document Upload Process​

RITA Go makes it simple to add your documents without any coding required. Simply gather your important files and use the intuitive interface to upload them to the system.

How Document Processing Works​

Behind the scenes, RITA Go transforms your uploaded documents through a sophisticated process:

Text Chunking​

Each document gets broken down into smaller, digestible chunks of text that are easier for the system to process and search.

Vectorization​

These text chunks are converted into mathematical vectors - strings of numbers that capture the meaning and context of your content, allowing computers to understand and compare information.

Database Storage​

The chunks and their vectors are stored together in a specialized vector database, creating a unified knowledge base from all your uploaded documents with built-in access controls for security.

Benefits of Centralized Knowledge​

Having a central knowledge base ensures that when anyone in your organization asks a question, answers are drawn from the same trusted information source - directly from your documents. This process, called grounding, helps prevent AI hallucinations where systems make up incorrect information.

Advanced Search Capabilities​

RITA Go goes beyond traditional keyword search through semantic matching and language processing. When you ask a question, the system converts it into a vector and matches it against the database, finding results based on meaning and context rather than just exact word matches.

The Result​

With RITA Go, you get accurate answers backed by your own documents that are always available, always consistent, and always grounded in your organization's knowledge. This ensures reliable information delivery while maintaining data security and privacy.