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RITA Go FAQ

1. How do I start a conversation with RITA Go?​

Simply type your question or request in the center of your dashboard. RITA Go will search for relevant information and provide helpful responses based on the knowledge base.

2. What kinds of questions can RITA Go answer?​

RITA Go's knowledge base is created by the owner of the instance. To determine what types of questions you can ask, contact the instance owner for an overview of the knowledge articles.

3. What do I do if RITA Go is incorrect?​

RITA Go relies on the information in the uploaded Knowledge Articles. If an article contains errors, ask the instance owner to update it and re-upload it to RITA Go.

4. How can I change my display name?​

As a user, click the arrow in the bottom left near your username, select Profile, and update your name. As an owner, click the arrow in the bottom left near your username, select Settings, then navigate to Profile to make changes.

5. How can I start my own instance of RITA Go?​

An email address can only be registered to a single instance of RITA Go. To start a new instance, ask the owner of your current instance to delete your account.

6. What is the maximum size for articles?​

Single knowledge articles can be up to 100 MB in size.

7. What types of articles can be uploaded?​

RITA Go currently supports .pdf, .doc, .docx, .md, and .txt file types.

8. How do I connect a knowledge source to RITA Go?​

From the dashboard, click Add a connection. Select the source you want to connect (Confluence is the only supported connection in the beta release), complete the authentication steps, and select the content to sync.

9. How long does it take for new or updated content to sync?​

Sync time depends on the size of your knowledge source. Most updates appear within a few minutes. For large sources with many articles, syncing may take longer.

10. Can I see which knowledge sources are currently connected?​

Yes. Users with Owner privileges can go to the Connection Sources dashboard to view all connected sources, their authentication status, and the last time each source synced.

11. How do I check if my articles were successfully ingested?​

After uploading or syncing, check the Status column on the Knowledge Article dashboard. Each article will show whether it is processing, successful, or failed. Note: This dashboard is only available to owners.

12. Can I update or delete existing knowledge articles?​

Yes. Instance owners can update or remove articles directly from the Knowledge Article dashboard. If your content comes from a connected source, updates must be made at the source and then synced to RITA Go.

13. How do I search for knowledge articles?​

Owners can navigate to the Knowledge Article dashboard and use the search bar to find articles by title.

14. What happens if RITA Go doesn't understand my question?​

Try rephrasing your question using clear, specific keywords. If the issue continues, contact your instance owner to confirm whether the topic exists in the knowledge base.

15. Can multiple users interact with RITA Go at the same time?​

Yes. RITA Go is designed to support multiple concurrent users without impacting performance.

16. How do I give other users access to RITA Go?​

Instance owners can invite new users through the platform's user management settings. Depending on your configuration, different roles or permissions can be assigned.

17. What if I see incorrect or outdated information in RITA Go responses?​

This usually means the underlying knowledge article needs updating. Edit the source content (in Confluence, for example) or update the uploaded file, then re-sync or re-upload it.

18. How does RITA Go determine which articles to return?​

RITA Go searches for articles by understanding the meaning behind your question, not just matching keywords. It finds content that's most similar to what you're asking about.

19. Why do I sometimes see different answers to similar questions?​

Small changes in how you phrase your question can affect which articles are matched as most relevant. If you get unexpected results, try rephrasing your question with different words.

20. Can I ask follow-up questions?​

Yes. RITA Go maintains conversational context, so follow-ups can be asked without repeating the entire question.

21. Why am I not seeing articles that I know exist?​

This can happen if:

  • The article failed during ingestion
  • The source connection is out of date
  • The content hasn’t synced yet

Owners can check the Status column on the Knowledge Article dashboard or trigger a fresh sync from the connection settings.

22. Why did my file fail to ingest?​

Common reasons include:

  • Unsupported file type
  • Damaged or password-protected file
  • Extremely large file size

Try converting the file to PDF or TXT and uploading again.

23. Why is my newly added or updated article not appearing in responses?​

The content might still be syncing. If the issue persists, an owner can confirm:

  • The article appears on the dashboard
  • The status is Successful
  • The correct connection source is enabled

You can also manually sync the source from the Connection Sources dashboard.

24. How do I fix connection issues with Confluence, SharePoint, or ServiceNow?​

Most authentication issues are caused by:

  • Incorrect credentials
  • Expired API tokens
  • Invalid URLs

Re-enter your credentials or generate a new API token, then reconnect.

25. What should I do if RITA Go seems unresponsive or slow?​

Try refreshing your browser. If the issue continues, check whether:

  • A large ingestion or sync is currently running
  • Multiple uploads are in progress

Instance owners can check the task status on the dashboard.