Introduction
Overview of the ServiceNow integration
Prerequisites
Prerequisites for the ServiceNow integration
Download and Install ServiceNow Update Set
Directions for downloading and installing the ServiceNow Update Set.
Configure ESP Integration User
Directions for configuring ESP integration users.
Configure Barista Connection to ServiceNow
Directions for connecting Barista with ServiceNow.
Configure ServiceNow
Directions for configuring ServiceNow to work with Barista.
Import Users from ServiceNow to Barista
Directions for executing user sync.
Configure Incident Management
Directions for verifying incident management.
Confirm Connections with Customer Service
Directions for contacting customer service to confirm settings.