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Update Incident Event

Activity Description​

Updates the Incident with new information.

Settings​

  • Use Current Incident/Use Another Incident – Determines whether to update the incident that triggered the workflow, or another incident.
  • Type: Device/Service – Determines whether the incident is ascribed to a Device or a Service.
  • Name – The name of the constant/dynamic incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %ServiceName%
  • Classification – The classification of the incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %Type%
  • New Event – The new event's description.
    Example: %message%